The past year has evidenced how SMEs can quickly adapt in response to changing customer needs. When the pandemic struck, processes, products and services diversified, at speed, to retain and grow customer loyalty. Can SMEs now channel the same energy and forward-thinking approach to meet the other pressing need, sustainability? Consumer-led Change for SMEs When […]

When targeted, ie, meaningful to the chosen demographic, marketing drives business growth. Hit the right marketing channels with an impactful message and your products and services can be in great demand. The challenge is maintaining relevance, especially through a period of considerable change… Time to Take Stock of your Marketing This time last year, businesses […]

Are you aware of which marketing activities generate engagement, leads and customers? Using relevant data to measure outcomes ensures that marketing budgets are spent where value can be added… Your internal or outsourced marketing team is paid to conduct a variety of marketing activities, some strategic and some tactical, but do you know what works […]

In the latest Brand Watch report, the entertainment industry delivered the most positive customer experience in 2020 with joy being the primary emotion. In contrast, the overriding emotion associated with airlines was frustration, particularly around the handling of refunds. As we embrace the new normal, is your brand providing the best possible customer experience? What […]

Has hosting webinars offered your business a way to connect with prospects, clients and delegates? Many organisations have embraced webinars during the period of remote working. The Benefits of Hosting a Webinar With a potentially wide reach, webinars offer a means to: Train and educate Collaborate and establish communities Build brand value and trust Demonstrate […]

Running a successful business is about far more than just selling a product or services. With a focus on marketing, we see that the ability to gain and retain customers is dependent on identifying, anticipating and satisfying customer needs. To gain insight, we must put ourselves in our customer’s shoes and view our organisation from […]

If the past year has taught us anything, it is that change is inevitable. Whilst it is impossible to predict a global pandemic, contingency planning can aid response and recovery. “Failing to prepare is preparing to fail.” – Benjamin Franklin Business Continuity Planning As we approach a year since the first lockdown was declared, it […]

If you’re considering utilising the services of an external marketing agency to help ensure your marketing activities are aligned with your business objectives in 2021, there are a number of things to consider. Not least because there are more than 25,000 marketing agencies in the UK. But what services do they offer and how do […]

Even the most optimistic predictions would not have foreseen the rapid change in consumer behaviours that we’ve experienced in 2020. Looking ahead, is digitalisation the best way to spend your marketing budget or is there another way to reach and engage with customers? Marketing Strategy The past year has been a period of intense change. […]

We have a good understanding of the Covid vaccine, the Christmas restrictions have been announced, and the markets are up. But what’s next on the agenda for business owners and SME’s…  What’s next on your Business Agenda? With President Trump finally conceding that the transition of office to Joe Biden must begin, and very welcome […]