What advice can you give me to survive my first year as a business owner?
Do what you say when you say you’re going to do it!
In an age where recommendations and referrals are key and time is of the essence, developing a reputation for reliability and consistency can often put you ahead of the game. Always conclude a meeting with a summary of the requirements and timescales so that your customer is under no allusions as to what you will do and by when. If you’re likely to be late, make contact to advise the new date or time when you will be able to supply the product or service.